Refund policy

RETURN POLICY

We offer a 14-day return policy, meaning you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached and in its original packaging. You’ll also need proof of purchase.

To request a return, contact us at altrevoclothing@gmail.com. Items sent back without first requesting a return will not be accepted.

DAMAGES & ISSUES
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue.

EXCHANGES
The fastest way to exchange an item is to return your original item and place a new order once the return has been accepted.

REFUNDS
Once we receive and inspect your return, we’ll notify you if the refund has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

For any return questions, contact altrevoclothing@gmail.com.